Terms and Conditions

Tuliptree Fabrics is the trading name of TULIPTREE BUTTONS & BEADS LIMITED  Company registration number 07891974 registered 23rd December 2011. Registered office: Unit A, Groveland Farm Shop Thorpe Market Road, Roughton, Norwich, NR11 8TB

Tuliptree Fabrics and our affiliates provide access to the Tuliptree Fabrics website (the website). Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using the Tuliptree Fabrics website, you signify your agreement to be bound by these terms. We will endeavour to provide uninterrupted, error free access to the website, however this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.

Your account

You are responsible for your account details and password and ensuring that this information is correct and remains confidential. If you believe someone has gained unauthorised access to your details please let us know straight away. As part of your account information Tuliptree Fabrics will uses cookies on your internet device in accordance with our Cookie Policy.

Ordering

When placing an order through the website you will be asked for certain information to allow the order to be processed or to contact you if necessary. Tuliptree Fabrics Privacy Policy sets out our responsibility regarding the handling of your data.

Tuliptree Fabrics will send you a confirmation email with full details of the order you have placed.

If you would prefer to place your order by telephone please contact us on 01263 834353

Once the order has been accepted, processed and items despatched this becomes a contract between yourself and Tuliptree Fabrics.

Prices

All items are prices in pounds Stirling and are inclusive of VAT.

Every effort has been made to ensure that all items are prices correctly, however occasionally mistakes may happen and we would contact you before processing your order to advise you.

Pricing Comparison

You may find two prices on our website, for items. the first price (market price), which is crossed out, indicates the suggested retail price, or the price that we have sold this item for in the past. The second quoted price (our price) shows our current offer price. Note that whilst we endeavor to ensure consistent pricing throughout our selling outlets, there may be times when we have special “internet on-line” offers or “shop” offers only.

Postage

Orders will be sent by Royal Mail, the customer being offered a selection of postage methods based on the total weight and size of the package.

Tuliptree Fabrics reserves the right to withdraw to change the preferred courier at any time and without prior knowledge should we decide to do so.

Availability

The website is constantly being updated but we may occasionally sell out of a fabric in the shop before the site is updated.if this is the case we will contact you.

Payment

We accept payments through a secure environment by credit or debit card, excluding American Express. Our online payments facility is operated by Worldpay.

We no longer accept cheques unless by prior arrangement under special circumstances.

Special orders

Any commissioned items are non returnable and must be paid for in full at the time of placing the order. Cancellation of these orders can only be made by telephone on the same day as placing the order.

Returns

Under Distance Selling Regulations, items purchased by mail-order may be returned, providing they are returned within seven working days beginning the day after the date that the item is delivered. Items must be their original condition, unused, unwashed and in their original packaging.

If they are not, we will not be able to issue you with any refund. We are not able to accept returns for cut fabrics unless specifically pre-agreed.

We will issue a full refund less any voucher value or discount that was applied to the order. You are responsible for the costs of original postage and packaging applied to the order and for charges for returning the items to us unless we have delivered the item to you in error, or if the item is damaged or defective.

You must advise us that you need to return an item, prior to sending it back to us, as we may be able to resolve the issue through alternative means.

Your returns should be well packed and clearly labelled with the reason for the return, and sent back.

It is your responsibility to obtain proof of postage as should a returned parcel become damaged or lost we do not compensate.

Please remember, proof of postage is not proof of delivery.

Please note that refunds can only be made providing sufficient evidence is given within 7 days of receipt of order.

Faulty Product Returns

If you wish to return an item which is faulty, please contact Tuliptree Fabrics within 7 days with details of the fault, so that we can try and resolve the problem before you return it.

If the item is found to be faulty within 30 days of purchase, then we will refund you the cost of returning it to us, using the delivery method which you will be informed of.

When we receive the item back, we will inspect it for the fault you returned it for. If the item is not found to be faulty, then we will have to charge you the full cost of sending the item back to you. If the item is faulty we will send you a replacement at our cost or offer you a refund at our discretion.

Refunds

We aim to process all refunds as quickly as possible, however please do allow 30 days, as it is not always possible to process immediately.

Customs

Tuliptree is happy to accept International orders, however we accept no responsibility for import duties and taxes at the country of destination. The buyer will be responsible for payment of these.

Copyright

All content on the website is the property of Tuliptree Fabrics and its suppliers.

This includes photographs taken from our website.

You may not extract or use any part of the content of the website without express written consent.

Please note that Tuliptree Fabrics has taken every care to ensure that the colours of our items are displayed correctly. However these may appear differently on your screen due to the settings of your individual display device.

Liability

The information on this website is for information only. Tuliptree Fabric does not recommend or endorse any product or service promoted on the website. It does not constitute advice and you should not use the information on the website to make any decisions or take any action.

The website may contain links to other websites. Tuliptree Fabrics is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.

Jurisdiction

These terms and conditions are governed in accordance with the laws of England and Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.

Links

The website may contain links to other websites. Tuliptree fabrics is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.

© Tuliptree Fabrics 2018